Manufacturing Warwick Glass

“StyleTech significantly improved our processes for managing customer enquiries. Transitioning from a paper-based process to a digital solution, designed to our bespoke requirements, has really improved our efficiency and ease at which we process all our new enquiries.” — Simon Gibbons, Service Manager, Warwick Glass
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The Project Brief

The Customer

Warwick Glass has been a leading provider of glass and glazing products for over 30 years, helping homeowners transform their properties. By combining market-leading designs with professional installation, they enhance the safety, comfort, and aesthetics of homes.

The Challenge

Warwick Glass relied on a paper-based system to manage customer enquiries, which led to inefficiencies and a lack of visibility into ongoing work. They needed a digital solution to track enquiries at every stage, allowing staff to quickly identify progress and improve customer response times.

Our Solution

StyleTech worked closely with Warwick Glass to analyse their existing process and identify key improvements. We designed and implemented a digital solution tailored to their specific needs. This included:

A pricing engine that incorporated Warwick Glass’s pricing structure, including standard rates for frequently quoted items.
The ability to generate professional quotation documents that could be emailed directly to customers.
A secure document storage system that allowed staff to upload and access relevant files with ease.
Automated creation of purchase orders for quoted items.
An intuitive interface that required minimal training for staff.
Custom reporting features for sales analysis and performance tracking.

The Results

The new digital system delivered significant improvements, including:

Enhanced visibility – Staff can now track all customer enquiries and quotations in real time.
Faster response times – The average time to generate and send a customer quote was reduced from 24 hours to just 2 hours, increasing conversion rates.
Streamlined job tracking – Clear visibility into work in progress and the teams or suppliers handling each enquiry.
75% efficiency improvement – Faster and easier calculation of quote prices.
Improved purchase order management – Orders are automatically generated and sent to suppliers, reducing manual workload.
Better customer service – A full audit trail ensures quick responses to customer queries, improving first-call resolution rates.
Consistent pricing – Standardised product prices and discount schemes ensure uniform pricing across all customer interactions.
Data-driven insights – Detailed reports allow Warwick Glass to track conversion rates, analyse lost opportunities, and refine sales strategies.
Cost savings – The system was built within their existing Microsoft Office 365 framework, avoiding additional software licensing costs.

By implementing this tailored digital solution, StyleTech transformed Warwick Glass’s enquiry management process. The result was a more efficient, customer-focused, and scalable system that supports future growth.

Office App

By building the solution within Warwick Glass’s existing Microsoft Office 365 environment, we reduced costs and ensured seamless integration with their day-to-day tools.

Software Integration

The system integrates various functions—quoting, document handling, and purchase order generation—into one streamlined platform.

Web Apps

We delivered a browser-based application with an intuitive interface that required minimal training and is accessible across devices.

Bespoke Software

We developed a fully tailored digital solution that transformed Warwick Glass’s manual enquiry process into an efficient, user-friendly system.

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